Refund policy
Return & Exchange Policy
We want you to love every piece from The Evan Reid Boutique. If something isn't quite right, we're happy to help.
Return window
Returns and exchanges are accepted within 14 days of delivery.
What can be returned
- Items must be unworn, unwashed, and unaltered, with all original tags attached and in their original packaging.
- Sale and clearance items are final sale.
- Personalized or monogrammed items are final sale unless they arrive damaged or with an error on our part.
How to start a return or exchange
- Email us at theevanreidboutique@gmail.com (or use our Contact page) within 14 days of delivery. Include your order number, the item(s) you'd like to return, and whether you'd like a refund or an exchange.
- We'll reply with confirmation and next steps.
- Pack the item(s) securely and include a note with your name and order number.
- Mail your return to:
The Evan Reid Boutique
Attn: Returns
5023 Loves Chapel Rd
Glennville, GA 30427
Please don't send a return without contacting us first — returns we haven't approved may be delayed or refused.
Return shipping
Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days; your bank may take a few additional days to post the credit.
Exchanges
Exchanges for a different size are subject to availability. If your size is sold out, we'll issue a refund instead.
Damaged, defective, or incorrect items
If your item arrives damaged or you received the wrong item, please email us within 3 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.